15. WEBINAR - How to deliver exceptional care - 10th April 2025

Presentation Aims:

• To provide practical advice and guidance on delivering exceptional care

• To raise awareness of PCS and its services among CMSUK Members

What Will Attendees Learn?
Attendees will gain valuable insights into what constitutes exceptional care and how this can be applied to both clients and individuals in practice.

How Will Attendees Benefit from the Webinar?
Attendees will benefit from exploring various perspectives on care delivery. As a complex care provider, PCS often supports individuals receiving varying levels of care. We are frequently asked to step in when clients have experienced poor care, and during this session, we will share how we work to improve care standards. We'll explore what defines an excellent care provider and highlight the importance of collaborative working with the client’s wider multidisciplinary team (MDT).

Who Is the Webinar For?
This webinar is ideal for Case Managers and Solicitors working with individuals requiring complex care.

Meet the Presenter

Neelam has over 12 years of experience in the complex care industry, working predominantly with Case Managers, Solicitors, and Integrated Care Boards (ICBs) to support the implementation of bespoke care packages within the home.

For the past 9 years, Neelam has been an integral part of PCS, providing national support to clients, managers, and care teams.

Her role involves offering expert advice to service users, families, and funders, while also managing operational queries. She is committed to ensuring that the needs, wishes, and voices of clients remain central to every aspect of the care delivered.

Neelam also plays a key role in onboarding new clients—providing costings, coordinating care assessments, and overseeing safe and effective discharges into the community.