3. STUDY DAY - Management for Managers Part 2 - Cardiff - 13th May 2025

Managers for Managers Part 2 - Cardiff

Welcome to the Management for Managers Part 2 Programme, designed specifically for professionals who want to deepen their understanding of complex legal and professional issues. Join us in Cardiff for an intensive day of learning, discussion, and professional development aimed at enhancing your skills, navigating challenges, and staying informed on the latest industry standards and legal expectations.

Date:13th May 2025
Location: Hugh James, Two Central Square, Cardiff CF10 1FS

Chair/Host: Tom Hall 
Who Should Attend: Practicing Case Managers, Senior Case Managers, and other professionals involved in case management and rehabilitation.

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Agenda

9:30 AM – 10:00 AM | Registration & Welcome

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10:00 AM – 10:30 AM | Defining the Professional Case Manager (IRCM)
Speaker: Carole Chantler

• What does a modern case manager look like?
• Qualifications and Registration Bodies: Clarifying essential qualifications and exploring the role of regulatory and registration bodies.
• How this diversity strengthens the field of case management.
• Future of the Profession: A look at emerging trends and the IRCM’s role in shaping the future of case management.

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10:30 AM – 10:45 AM | Coffee Break & Networking

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10:45 AM – 11:25 AM | CPD and Professional Growth
Speaker: Andrew Ormerod (CPDME)

• Making CPD accessible and practical for case managers and their employers.
• Easy ways to keep up with CPD requirements and foster a culture of continuous learning within your team.

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11:25 AM – 12:10 PM | Revisiting the Rehabilitation Code
Speaker: Carole Chantler

• Understanding the Rehabilitation Code and its practical application for case managers.
• Expectations of the case manager from both insurer and claimant solicitor perspectives, including an overview of reports and communication.

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12:10 PM – 1:00 PM | Lunch & Networking

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1:00 PM – 3:00 PM | The Role of the Case Manager Within the Litigation Process & Expectations of the Case Manager: Insurer & Claimant Solicitor Perspectives
Speakers: Cari Sowden-Taylor (Hugh James) & Tom Walters (Aviva)

• Litigation Privilege – Concept and Practical Application:

  • Understanding the principles of litigation privilege.
  • How privilege applies to case management and key safeguards for protecting privileged information.

• Single vs Joint Instruction:

  • Key differences and impact on case management.
  • Insights from insurer and claimant solicitors on enhancing collaboration.
  • Common barriers, strategies for overcoming them, and best practices.

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3:00 PM – 3:15 PM | Coffee Break

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3:15 PM – 3:55 PM | Case Law Update & Case Manager Practice
Speakers: Hugh James & Aviva Representatives

Stay up to date with recent case law affecting case managers and what it means for your practice:

• Wilde v Shaw (2024)
• Muyepa v Ministry of Defence (2022)
• Scarcliffe v Brampton Valley Group Ltd (2023)
• Williams Henry v Associated British Ports Holdings (2024)

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3:55 PM – 4:00 PM | Closing Remarks & Q&A

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Meet the Presenters

Tom Hall is a partner and head of the firm’s Court of Protection Department. He has specialised exclusively in this area since 2012. Tom joined Hugh James in September 2022, having previously been a partner at Thomson Snell & Passmore. The majority of Tom’s clients are brain injury survivors who have received compensation awards. Tom is also often instructed to prepare expert witness statements regarding Court of Protection costs to assist with ongoing personal injury and clinical negligence claims. Tom is highly personable and has developed a reputation for building strong relationships with his clients, their families and wider support networks. He takes particular pride in supporting and empowering clients to maximise their decision-making capacity. Tom is regularly invited to speak to personal injury solicitors, charities and professional deputies about Court of Protection related issues. He has previously spoken at the Royal College of Occupational Therapists’ annual conference as well as the Chase De Vere annual deputyship conference. Tom has also recently had articles published in the STEP Journal, Personal Injury Law Journal and the New Law Journal. Tom is ranked as a ‘key lawyer’ for Court of Protection work in the Legal 500 directory.

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Tom Walters, Technical Specialist in Aviva’s Major and Complex Claims team, has over 15 years of experience in personal injury, currently managing a catastrophic injury caseload at Aviva, where he has worked for the past 8 years. Prior to joining Aviva, Tom was a solicitor at DAC Beachcroft, qualifying in 2013. His pragmatic and compassionate approach has been recognized by peers and clients alike. Recently, a claimant's solicitor praised him for his support, stating: "Thank you for your pragmatic and kind approach to supporting NW. I can't tell you what a difference it made to this young girl's radically altered life, it really did make such a difference." [January 2025]

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Sponsorship Opportunities

Headline Sponsor: £1500

The package includes:

• Opportunity to chair the event

• 10 minute speaking opportunity

• Exhibition stand with 2 delegate passes

• Option to provide personalised pads, pens, and merchandise with your company branding

• Company logo on all advertising material and a link to your website in digital marketing

Exhibition Stands: £500 

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The member rate applies to those with a paid annual membership only and not those with a pending or lapsed membership. 

Delegate passes are non-transferrable and non-refundable.

If you have any questions or queries please email us info@cmsuk.org or call 01329 446959.

Venue	Hugh James, Two Central Square, Cardiff CF10 1FS
Date	Tuesday 13th May 2025 9:30 am - 4:00 pm
Email	info@cmsuk.org