3. STUDY DAY - Management for Managers Part 2 - Cardiff - 13th May 2025

Managers for Managers Part 2 - Cardiff

Management Part 2 Programme

Welcome to the Management for Managers Part 2 Programme, designed specifically for professionals who want to deepen their understanding of complex legal and professional issues. Join us in Cardiff for an intensive day of learning, discussion, and professional development aimed at enhancing your skills, navigating challenges, and staying informed on the latest industry standards and legal expectations.

Date:13th May 2025
Location: Hugh James, Two Central Square, Cardiff CF10 1FS
Who Should Attend: Practicing Case Managers, Senior Case Managers, and other professionals involved in case management and rehabilitation.

What You'll Learn

1. Single vs Joint Instruction:
Discover the key differences between single and joint instruction in case management. Gain insights from both insurer and claimant solicitors on what can enhance collaboration and what potential pitfalls to avoid. We'll cover practical examples, focusing on barriers that commonly arise, strategies for overcoming them, and understanding what works well in practice.

2. Recent Case Law and Case Manager Practice:
Stay up-to-date with recent case law affecting case managers and learn what it means for your day-to-day practice. We’ll explore the following landmark cases and discuss their implications:

• Wilde v Shaw (2024)
• Muyepa v Ministry of Defence (2022)
• Scarcliffe v Brampton Valley Group Ltd [2023]
• Williams Henry v Associated British Ports Holdings (2024)

Each case will be analyzed to help you understand how judicial scrutiny of case management practice can influence your approach and strategies.

3. Litigation Privilege – Concept and Practical Application:
Understand the principles of litigation privilege and how it applies to case management. This session will clarify what constitutes privilege, how to maintain it, and the essential safeguards for protecting privileged information within your caseload.

4. Revisiting the Rehabilitation Code:
The Rehabilitation Code is a critical framework for case managers. We’ll revisit its importance from different perspectives:

• Insurers: How insurers view the Rehab Code and its application.
• Claimants: Understand claimant expectations and how to align practices with their needs.
• Solicitors: Insights into solicitors' approach and expectations.
• IRCM (Institute of Registered Case Managers): The IRCM perspective on integrating the Code into case management practice.

5. Defining the Professional Case Manager:
What does a modern case manager look like? We’ll explore:

• Recruitment: The diverse backgrounds that professionals bring to case management and how this diversity strengthens the field.
• Qualifications and Registration Bodies: Clarifying the essential qualifications and exploring the role of regulatory and registration bodies.
• Future of the Profession: A look at emerging trends and the IRCM’s role in shaping the future of case management.

6. CPD and Professional Growth:
Learn strategies for making Continuing Professional Development (CPD) accessible and practical for both case managers and their employers. We’ll discuss easy ways to keep up with CPD requirements and foster a culture of continuous learning within your team.

Why Attend?

This event is essential for any case manager looking to gain a comprehensive understanding of the litigation process, case law, privilege, and the Rehabilitation Code. You’ll leave equipped with practical knowledge, fresh perspectives, and a clearer understanding of best practices to enhance your role in case management.

• Gain clarity on the nuances of joint vs single instruction.
• Understand the latest legal precedents impacting case management.
• Learn best practices for managing privileged information.
• Strengthen your grasp of the Rehab Code and its role in successful rehabilitation.
• Explore the qualifications and standards expected in the evolving profession of case management.

Join us in Cardiff to connect with other professionals, enhance your expertise, and contribute to shaping the future of case management.

Meet the Presenters

Tom Hall is a partner and head of the firm’s Court of Protection Department. He has specialised exclusively in this area since 2012. Tom joined Hugh James in September 2022, having previously been a partner at Thomson Snell & Passmore. The majority of Tom’s clients are brain injury survivors who have received compensation awards. Tom is also often instructed to prepare expert witness statements regarding Court of Protection costs to assist with ongoing personal injury and clinical negligence claims. Tom is highly personable and has developed a reputation for building strong relationships with his clients, their families and wider support networks. He takes particular pride in supporting and empowering clients to maximise their decision-making capacity. Tom is regularly invited to speak to personal injury solicitors, charities and professional deputies about Court of Protection related issues. He has previously spoken at the Royal College of Occupational Therapists’ annual conference as well as the Chase De Vere annual deputyship conference. Tom has also recently had articles published in the STEP Journal, Personal Injury Law Journal and the New Law Journal. Tom is ranked as a ‘key lawyer’ for Court of Protection work in the Legal 500 directory.

Tom Walters, Technical Specialist in Aviva’s Major and Complex Claims team, has over 15 years of experience in personal injury, currently managing a catastrophic injury caseload at Aviva, where he has worked for the past 8 years. Prior to joining Aviva, Tom was a solicitor at DAC Beachcroft, qualifying in 2013. His pragmatic and compassionate approach has been recognized by peers and clients alike. Recently, a claimant's solicitor praised him for his support, stating: "Thank you for your pragmatic and kind approach to supporting NW. I can't tell you what a difference it made to this young girl's radically altered life, it really did make such a difference." [January 2025]

Sponsorship Opportunities

Headline Sponsor: £1500

The package includes:

• Opportunity to chair the event

• 10 minute speaking opportunity

• Exhibition stand with 2 delegate passes

• Option to provide personalised pads, pens, and merchandise with your company branding

• Company logo on all advertising material and a link to your website in digital marketing

Exhibition Stands: £500 

The member rate applies to those with a paid annual membership only and not those with a pending or lapsed membership. 

Delegate passes are non-transferrable and non-refundable.

If you have any questions or queries please email us info@cmsuk.org or call 01329 446959.