CMSUK Board of Directors
Sue Ford - Chair
Sue qualified as a Nurse (RGN/RSCN) in 1989, working in various adult and children’s nursing settings in London and Sheffield, before qualifying as a nurse teacher and working in healthcare education for many years.
Following an increasing interest in case management and rehabilitation, Sue left her role at the University of York in 2011 to become a Director/Case Manager at Bridge Case Management.
She carries a caseload of clients, mainly polytrauma and serious orthopaedic cases, adults and children, and is passionate about promoting the added value good case management can bring to client outcomes.
Sue is Chair of the CMSUK Board, Chair of the Membership Committee and led the development of the 2018 revision to the Code of Ethics.
Sue is keen to use her experience in education to support the ongoing work of the CMSUK on the development of professional pathways for case managers and to ensure best practice is shared and developed.
Lisa Brown - Treasurer
Lisa graduated from Southampton University in 1996 with an honours degree in Physiotherapy. One of her proudest moments was becoming one of the team of GB physiotherapists for children with learning disabilities at the Special Olympics. This provided her with a unique perspective of the challenges faced and overcome by young athletes with learning difficulties.
Lisa wrote an award winning training package on equality and diversity within Portsmouth Hospitals.
A company Director for two decades and Managing Director of Coastal Case Management Ltd for the past 10 years, she has designed and built a rehabilitation centre and has an established business providing accessible accommodation. During this time Lisa has successfully procured and managed waiting list initiatives within NHS hospitals, reducing wait times for colonoscopy, endoscopy and orthopaedics. She has been a physiotherapy expert witness for 13 years, and applies such invaluable experience in her case management work.
Lisa works on complex cases for both paediatric and adult clients with a special interest in spinal injury, amputation, ABI and Cerebral Palsy.
Passionate about the growth of case management in the UK and an active member of the CMSUK and BABICM, Lisa has led research into the efficacy of exoskeletons to enhance the evidence base for the broader use of such equipment in case management and medicolegal cases. As a director of CMSUK, she is delighted to be a part of such a prestigious and worthwhile organisation, and to ensure best practice in our industry.
Teresa Shaw - Chair of Events Committee
Teresa qualified as a nurse in 1984 working in various roles within the NHS including pain management and critical care for 20 years. Following her NHS profession, she commenced a career in Case Management working for various companies as a case manager and clinical lead over the last 20 years.
She set up her own business in September 2019 employing a team of case managers and support staff. She is keen to promote development of new case managers and has recently supported a member of staff through successful completion of a sports rehabilitation degree.
She carries a caseload of catastrophic multi trauma cases and is keen to share her knowledge of case management with others.
Teresa has been on the board of directors previously and has recently returned to assist the events committee with conference planning and educational events.
Emily Nash - Director
Emily is a physiotherapist and has worked in case management for Corpore since 2007. She started as a case manager working in the desktop team and has delivered telephone-based services to both insurers and employers in both claim and pre-claim environments. She has provided supervision and support to clinicians, from a variety of backgrounds, to develop skills in making real-time clinical decisions during telephone assessments. Emily has extensive experience sourcing and coordinating private and NHS treatment throughout the UK and currently oversees the clinical management of The Treatment Network's (Corpore's sister company) supplier network.
Emily's current role is Clinical Quality Manager and she has brought her knowledge of clinical governance and business best practice to CMSUK and is currently responsible for the governance of the organisation.
Emily is registered severely sight impaired (due to a rare genetic condition) and has personal experience of the wide range of support available for those with a visual impairment in areas of personal independence, work and social activities.
Rhiannon Stokes - Head of Membership Committee
Rhiannon, an experienced occupational therapist and case manager, strives to revolutionise the case management sector with a personalised and innovative approach. Through Stokes Case Management, she promotes collaboration across healthcare and legal fields to ensure high-quality support for clients facing diverse challenges.
With over a decade of experience as an Expert Witness, Rhiannon brings extensive knowledge of legal processes and professional standards. As Managing Director of Stokes Case Management, she maintains a clinical caseload, specialising in severe disabilities, which informs her team's innovative service delivery.
Rhiannon's dedication extends beyond her professional role, as she actively contributes to charitable initiatives for people with disabilities. She is also committed to education, regularly lecturing at Cardiff University and presenting at conferences nationwide.
Angela Wicks - Head of Governance
Angie has been a Registered Nurse for over 30 years within a variety of settings including Learning Disability, Surgery, Intensive Care and Spinal Cord Injury. Completing a qualification in Nursing People with a Spinal Cord Injury and Stoke Mandeville Hospital, supporting people with Neurological conditions within the community remains her passion.
With 17 years of experience working for a large Care Provider she has had a varied career from Spinal Nurse more recently Director of Governance and Quality across a wide and diverse portfolio of care provision. Angie was successful in winning the SIA leadership award in 2017 in recognition of her work to train and manage nurses and care staff across the UK. She was a member of the MASCIP committee for 10 years and has contributed to writing MASCIP guidelines such as neurogenic bowel guidelines. Angie has a strong background in Quality and Governance and has had a seat on a number of external Governance Boards, she was also instrumental in training and establishing the Quality Indicators for BUPA Hospitals.
In March 2020 she took the decision to move to New Zealand where she worked and travelled for a year, returning in April 2022 to Governance and Quality consultancy work.
In her free time Angie enjoys travelling in her Campervan, skiing and generally being outdoors.
Angie currently works for a live in care provider – Eximius
Joanna Fletcher-Smith - Head of Research
Dr Joanna Fletcher-Smith is an award winning clinical academic and case manager. Joanna currently holds the roles of Case Management Services Lead at Harrison Associates and Honorary Associate Professor at The University of Nottingham School of Health Sciences. Joanna is an HCPC registered occupational therapist by professional background and worked clinically in the NHS in acute hospital settings prior to spending just over a decade working in clinical research, mainly randomised controlled trials of neurological rehabilitation interventions. Joanna moved into the case management industry, starting as Associate Case Manager, progressing to Clinical Lead, Clinical Manager, and now heads up the case management service of a nationwide company. She continues to hold a small caseload of catastrophically injured clients, predominantly those with brain injury and complex poly trauma. Joanna is also involved in supporting the industry through her voluntary role of Director on the Board of the Institute of Registered Case Managers, where she is Chair of the Certificate of Proficiency Working Group and a member of the Professional Development Committee. Joanna is passionate about improving the quality and effectiveness of rehabilitation services for those impacted by disability and trauma, through the implementation of evidence-based practice and continued professional development of the case management workforce.
Stephanie Fleet - Head of Comms
Stephanie is an experienced occupational therapist and a dedicated team member at Think Therapy 1st, where she plays a key role in coordinating multidisciplinary teams (MDTs) and delivering tailored rehabilitation support and more recently leads on growing the business and developing collaborative partnerships. With seven intensive years as an Occupational Therapist and six years as an OT assistant before that, Steph now works closely with case managers and manages a specialised caseload of severe and catastrophic injury clients, focusing primarily on those with brain injuries, and complex polytrauma and pain. At Think Therapy 1st, she is known for her holistic approach, fostering collaboration across disciplines to achieve meaningful, goal-driven outcomes. Steph is passionate about rehabilitation, ensuring that clients receive the highest quality of care and support throughout their recovery.